FAQ

How do I view my emails without accessing webmail every time?
Please find below the details needed to transfer your emails from Webmail to your Outlook Express (or similar programme!) First select\'Tools and then select Account Settings These are usually found at the top of the screen where you view your emails on your PC. Once located follow the instructions on the screen and this will set up an email account in the name you require (i.e The Webchannel) The details required are as follows: POP3 settings: mail.your email address.co.uk STMP settings: mail.your email address.co.uk Username: email address (different for each individual) Password: As chosen by the client Standard, SSL should not be selected. This is a regular simple POP3 /SMTP account setup.
 
I need to change my name servers to The Webchannel. What are the details?
The DNS Servers for The Webchannel are: NS1.thewebchannel2.org NS2.thewebchannel2.org Please allow 24 hours for this to update
 
Images do not upload
1.Check whether your image is a jpg/jpeg. Our system only uses this format (which is the most common used by digital cameras). 2.Check the image is not more than 2 megbytes in size or more than 2000 pixels across. If it is then resize the image to a smaller size. It is advisable to not use images that are large in this system because each one has to be uploaded and resized so it takes more time. We recomend jpeg\'s of around 1024 x 768 pixels. When taking photos with a digital camera use this setting if possible.
 
My Changes are not appearing on my website
1.Make sure you click the relevant update button for the changes you have made. 2.When you have clicked update on all the sections you have worked on and are ready to view the site you must first click Apply Changes To My Wbsite on the left hand side.
 
How do I set up Search Engine Optimisation on my website?
You can never guarantee a top listing in a search engine (and don’t believe anyone who says they can), but with The Webchannel all the pages automatically generate the information which search engines need to index and list them. This helps them climb the listings to give you good results. You can then add extra information for fine tuning – it is all explained simply and clearly.
 
Can I set up a search facility on my website so that a customer can look for a specific product.
You can set up an in-site search facility so your customers and clients can find exactly what they\'re looking for on your website by using a quick search. All you need to do is select section 3 and simply click on the box to \'enable advanced search on your website\'. Update and view your website.
 
How can I advertise specific events or special offers on my website?
You can keep all your customers up to date with any news of products, services or events by selecting the Latest News page in section 4. Simply input your text, a date and an optional photo for each item and a news archive will build up. These then click through to detailed news pages. The latest news story can also appear on your home page as above. You can configure items to automatically disappear or appear on certain dates in advance.
 
How can I link text or an image to a file on my website?
The File Library Click on option 5 (Optional-use more features) and select File Library The file library is a tool used to upload files to your website. These files then appear in your hyperlinks dropdown list and enable you to create a link from text or an image to open/download the file from your website. 1. Click on the file library button in the menu 2. In point 1 enter a memorable name for the file you wish to upload then click Create new item 3. Your entry will appear in the list alphabetically so find your new entry and click browse to locate the file you wish to upload on your local hard drive. When you have done this click the relevant update button to the right of Browse 4. Next- go to the page where you require the link to your document. 5. Type in some text or insert an image for your customers to click on to access the file then highlight/select the text or image. 6. Click the hyperlink button on the toolbar (chain icon) 7. Your file will appear in the internal links dropdown prefixed with Files Select the file you require 8. Because you want this to open in a new window and not take your customers away from your website choose Blank from the Target dropdown. 9. Click insert then OK 10. Your changes are now ready to be updated and applied to your website.
 
I have forgotten my login details to amend my website.
Please use the Contact Us form to inform us that you require your access details to be reset. Once your request is received we will email you new details to enable you to continue to build your website.
 
How do I get my website onto the Google listings
The Webchannel automatically prepopulates the Search engine on your website. This can be found on (Option 4) on the right hand side. Click on this and add additional words if required. Ensure that you have visited www.google.com and looked at their Business solutions. This will give you many ideas on how to increase traffic to your website. Ensure that you have signed up for Google Analytics. This means that Google can start to pick your website up. All you need to do is to join Google, click for Analytics and follow the instructions. They will give you a code which you need to apply to the bottom of ‘Name and Style your website’ (Option 3) This will also help your Google listings. One idea would be to take a look at this website www.submitexpress.co.uk or www.widexl.com/remote/searchengines/meattag-analyzer.html If you enter your website address and follow the instructions they can offer some really useful free advice. It is really important to have the correct level of expectation for how long it will take to generate traffic when you set up a website, Depending on the nature of site, it can take up to six months to achieve good traffic results. Niche sites will index higher quicker that sites with a lot of competition. Think about an angle which is relevant to your site but which distinguishes you from the competition. Work this into your content pages.
 
I have a problem viewing my amendments or images once they are uploaded onto my website. What can I do?
If uploaded images or amendments are not appearing once you have applied them to your website then you should clear the cache on your computer. Full details on how to do this are shown on this link. http://www.wikihow.com/Clear-Your-Browsers-Cache and then they will appear.
 
Can I link the photos in the gallery to a particular product description?
1, Create a photo gallery at the admin page 2, Try to view this photo gallery at the front page, and copy the url using the hyperlink button on the tool bar(That’s the bit at the top of the page that starts with https:// etc) for the photo gallery 3, Add the url to the product description when you add/edit the product information. Make sure you apply and press the ok button. Ensure that you update the screen too.
 
I can\'t see the updates on my website
Clearing Temporary Internet files The most common problem that can prevent access to the site is if the temporary internet files on your PC are full. To clear these, please follow the instructions below: Internet Explorer: Go to Tools on the menu bar. Select Internet Options. From the pop-up screen, go to Temporary Internet files and select Delete Files. Select the Settings button. Select Automatically. Select OK. Netscape: Go to Edit on the menu bar. Select Preferences. On the left-hand side select the advanced folder and then select Cache. Clear both Memory and Disk Space. Select the radio button titled every time. Select OK. Please note that with Netscape, we recommend that you use the browser default cache setting of ‘once per session’ when logging in to use your account rather than the ‘every time’ described above. Otherwise you may experience some delays.